Privacy Policy

  1. Introduction

    The products, including but not limited to Mars Translation / MarsCloud, etc., solemnly undertake to respect and strictly protect the privacy of users using the products services of Shenzhen Mars Language Alliance Technology Co., Ltd. (hereinafter referred to as Mars Language Alliance or We) (hereinafter referred to as User or You). We may collect and use information about you when you use the Mars Alliance Product Services, App applications, and other client products and/or services that we may also offer you now or in the future.

      The following is a special reminder of this Privacy Policy.

    1. You agree that this Privacy Policy only represents that you have knowledge of the features provided by the Mars Union Product Services and the personal information necessary to function, and that you do not agree that we may collect non-essential personal information, and that the non-essential personal information will separately seek your consent based on the authorization in the course of your use.
    2. The corresponding device permissions will not be turned on by default, and when it comes to important or sensitive device permissions, we will turn them on with your consent when you use the corresponding business functions; after the permissions are turned on, you can also turn them off at any time through the device settings; you do not agree to turn them on, and will not affect the normal use of other non-related business functions. For sensitive personal information, we will process it with your consent alone.
    3. If you decline this Privacy Policy, you will still be able to use basic functions such as job browsing and viewing job details in an unregistered/log-in state.

    Please note that the Mars Union website may contain products and/or services related to the third party’s operating website, subject to their privacy policy when you enter the third party’s website, but this does not mean that the Mars Union recognizes or is responsible for the privacy policy of the third party’s operating website.

  2. How we collect and use your personal information

    According to the Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications and the relevant laws and regulations such as the Peoples Republic of China Network Security Law, you need to provide us with real identity information; if you do not provide real identity information, you will not be able to enjoy our related services.

    1. Basic and specific features of Mars Alliance products and the collection and use of your personal information

      1. Registration/login account number

        1. The scope of essential information, non-essential information:

          When you register/log into your Mars Union account, you are required to provide an email address, and we will verify that the email address you provide is valid by sending an email verification code.

        2. When you forget that your password needs to be retrieved, you need to provide us with the email address you used to register. We will send a verification code to this email address. After verification is successful, you can enter a new password and log in again.

      2. Real name certification

        When you register as a new user, understand and acknowledge that you are required to provide real name, mobile phone number, address, and that such information is required for the real name authentication function. If you refuse to provide the above information, we will not be able to provide you with services that require real name authentication normally, but will not affect your use of other products and/or services of the Mars Union with the real name authentication.

      3. Consultation, complaint and feedback

        If you experience any problems with the use of the Mars Alliance’s products/or services, or require consultation, complaints, and feedback, you can provide information through the Mars Alliance for advice, complaints, and feedback.

    2. Collection of information by third-party SDK

      We provide some features and/or services that require the use of third-party SDK technology, which may collect or use your personal information in conjunction with our provision of more comprehensive services to you, as detailed in this third party’s privacy policy. Click to view our embedded third-party SDK details.

    3. EXCEPT FOR AUTHORIZED CONSENT

      In accordance with the relevant laws and regulations, we may collect and use some of the necessary personal information without your authorized consent in the following circumstances:

      1. in connection with our obligations under laws and regulations;
      2. Directly related to national security and defence security;
      3. directly related to public safety, public health and major public interests;
      4. Directly related to criminal investigation, prosecution, trial and execution of sentences;
      5. It is difficult to obtain my consent for the maintenance of the vital legitimate rights and interests of you or other individuals;
      6. The personal information collected is disclosed to the public by you;
      7. Collect your personal information from legally disclosed information, such as from legitimate news reports, government information disclosure and other channels;
      8. If necessary to sign and perform a contract in accordance with your requirements;
      9. The de-identification of personal information contained in the results when they are necessary to conduct statistical or academic research based on the public interest and to provide the results of academic research or description externally;
      10. Necessary to maintain the safe and stable operation of the Mars Union products and/or services, including the discovery, disposal of faults in the products and/or services;
      11. Other situations under the law and administrative regulations ;

      We use, store and process your personal information in accordance with the “legitimate, legitimate and necessary” principles to provide, understand, improve and develop Mars Alliance products, create and maintain a trusted, safer environment, and comply with our legal obligations. If you have any questions or need to provide further information about our collection and use of your personal information, please contact us via the contact details published in this Privacy Policy.

  3. How we use cookies and similar technologies

    1. Use of cookies

      To ensure the proper functioning of the site and easier access for you, we will set up or access cookies on your computer so that you can log in or use cookies-dependent Mars Alliance products, services or features. At the same time, the Mars Alliance product will automatically receive and record your browser-side data, including your user identity identifier, browsing records, IP address, information in the website cookies, and the web page records you request to access. We will not use cookies for any purpose other than those described in this Privacy Policy. You can clear all cookies saved on your computer and most web browsers automatically accept cookies, but you can usually modify your browsers settings to deny cookies as needed. If you choose to refuse to accept cookies, you may not be able to use cookies-dependent Mars Alliance products, services, or features.

    2. Use of similar technologies for cookies

      In addition to cookies, we also use similar technologies such as website beacons and pixel tags on our website. For example, the email we send you may contain a click URL linked to the content of our website. If you click on this link, we will track this click to help us understand your product and/or service preferences and improve customer service. Site beacons are usually transparent images embedded in a site or email. With the help of the pixel tag in the email, we can see if the email is turned on. If you do not want your activities to be tracked in this way, you can unsubscribe from our email at any time.

      We may also allow our business partners to use these tracking technologies on Mars Alliance products or let others track your behavior on our behalf to provide better service and user experience. For example, companies that we hire to provide third-party data statistics and analysis services may need to collect and access personal data for data statistics and analysis. For companies, organizations, and individuals with whom we share personal information, we will enter into strict confidentiality agreements that require them to process personal information in accordance with our agreements, this Privacy Policy, and any other relevant confidentiality and security measures.

  4. We may share, transfer, publicly disclose information

    We will not share or transfer your personal information to third parties, unless you have previously authorized consent, or if the personal information shared or transferred is de-identified information, and sharing third parties will not be able to re-identify the natural person subject of such information.

    1. Share

      With your express consent, we will share your personal information with other parties. For example, when you actively deliver your resume.

    2. Transfer

      We will not transfer your personal information to any company, organization and individual, except in the following cases

      1. Obtain your express authorization or consent in advance;
      2. To meet the requirements of laws and regulations, legal procedures or mandatory government requirements or judicial decisions;
      3. If we or our affiliates are involved in transactions such as merger, separation, liquidation, acquisition or sale of assets or business, your personal information may be transferred as part of such transactions, and we will ensure the confidentiality of such information at the time of transfer and require new companies and organizations holding your personal information to continue to be bound by this personal information protection policy, otherwise we will ask the company and organization to seek your authorization and consent again.
    3. Public disclosure

      We will only disclose your personal information in the following circumstances:

      1. Your express consent;
      2. Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities.
    4. Exceptions

      The sharing, transfer, and public disclosure of your personal information does not require your prior authorization in the following situations:

      1. In connection with our obligations under laws and regulations;
      2. Directly related to national security and defence security;
      3. directly related to public safety, public health and major public interests;
      4. Directly related to criminal investigation, prosecution, trial and execution of sentences;
      5. It is difficult to obtain my consent for the maintenance of the vital legitimate rights and interests of you or other individuals;
      6. Personal information that you disclose yourself to the public;
      7. Where personal information is collected from legally disclosed information, such as legitimate news reports, government information disclosure and other channels.
      8. If necessary to sign and perform a contract in accordance with your requirements;
      9. De-identification of personal information contained in the results when they are required by academic institutions to conduct statistical or academic research based on public interest and to provide results of academic research or description externally;
      10. Necessary to maintain the safe and stable operation of the Mars Union products and/or services, including the discovery, disposal of faults in the products and/or services;
      11. Other circumstances stipulated by laws and regulations.
  5. YOUR RIGHTS

    During your use of the Mars Alliance product service, in order to make it easier for you to access and manage your information, while protecting your rights to correct, delete and withdraw your information, we provide you with the appropriate operating settings on the relevant page, which you can refer to the instructions below.

    1. Access/management of your information

      You have the right to access and manage your information, except as required by law. We encourage you to update and modify your information to make it more accurate and effective.

    2. Right to write off

      Generally, you can log out your registered account as follows, and we will delete it as soon as possible. Account cancellation may result in the removal of all your user data and account information and will not be recoverable; however, in certain circumstances, if reasonably necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, we will retain personally identifiable information after your account has been written off.

    3. Advance knowledge of products and services to stop operations

    4. Respond to your request above

      1. To protect your security, you need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
      2. You may submit the relevant claims in case of any objection to the personal information collected by Mars Alliance products. When you request to exercise these rights or make other complaints, we will, in principle, respond to an opinion or outcome within 15 days.

    5. Exceptions to response requests

      In accordance with relevant laws and regulations and national standards, we may not be able to respond to your request in the following situations:

      1. Relating to our obligations under laws and regulations;
      2. Directly related to national security and defence security;
      3. directly related to public safety, public health and major public interests;
      4. Directly related to criminal investigations, prosecutions, trials and enforcement of judgements;
      5. Adequate evidence of subjective malice or abuse of your rights;
      6. To safeguard the vital legitimate rights and interests of you or other individuals, such as life and property, but it is difficult to obtain my authorized consent;
      7. Requests are outside the reach of general technical means and commercial costs;
      8. Your request will result in serious damage to the legitimate rights and interests of other individuals and organizations;
      9. Involving trade secrets.
  6. HOW WE SAVE AND PROTECT YOUR INFORMATION

    We attach great importance to your information security, and we will strictly abide by the relevant laws and regulations, and take reasonable and feasible measures approved by the industry to preserve and protect your information. Protect information from unauthorized access, disclosure, use, modification and damage or loss.

    1. Shelf life

      We retain your information for the shortest time period required to achieve the purposes of this Privacy Policy and the legal, legal and regulatory provisions, and we will delete your personal information or anonymize your personal information beyond the above period. However, if the following occurs, we will change the storage time of the information.

      1. Requirements of relevant regulations such as laws and regulations;
      2. Requirements set out in court decisions, decisions or other legal proceedings;
      3. Mandatory requirements of relevant administrative organs;
      4. We have reason to believe that we need to comply with relevant regulations such as laws and regulations;
      5. To protect the safety of personal property or other legitimate rights and interests of our customers, our or our affiliates, other users or employees in order to enforce the relevant service agreement or this privacy clause and safeguard the public interest;
      6. When our products and/or services cease to operate, we will notify you in the form of e.g. mail, correspondence, telephone, push notifications, announcements, etc., and delete or anonymize your information within a reasonable period of time.
    2. Preservation area

      Personal information collected and generated by us during our operations in the territory of the People’s Republic of China is stored in the territory of China, and your information will not be actively transmitted by us outside the country except in the following cases:

      1. The laws and regulations are clearly defined;
      2. Get your express authorization;
    3. Protection measures

      1. From technical means
        1. We strive to take all reasonable and feasible measures to protect your information security. We actively establish a data classification and classification system, data security management standards, data security development standards to manage the storage and use of standardized information, to ensure that we do not collect information that is irrelevant to the services we provide.
        2. By signing the confidentiality agreement, monitoring and auditing mechanism with the information contact, we can carry on the overall security control to the data. Protect your information from unauthorized access, public disclosure, use, modification, damage or loss.

      2. From the rule system
        1. Internal system: Mars Alliance has set up specialized departments and positions for information security assurance work (post and personnel may change with the development of the company), use technical means to monitor the operation of the platform in real time, and reasonably allocate the authority of different staff back-office system; At the same time, it has signed a confidentiality agreement with each employee to ensure that there is a perfect internal information security management system. In addition, we are also constantly improving the rules and regulations related to information security, and strengthening the information security education for employees.
        2. For other users of the Platform or other third parties, in the case of sharing, transferring and disclosing personal information of users to other users of the Platform or other third parties, we will also require them to comply with the relevant rules, including the confidentiality provisions of the Platform User Agreement, this Privacy Clause, and the relevant signed agreements.
  7. Protection of minors

    Except as required by applicable law, we do not knowingly collect personal information of persons under the age of sixteen. We will limit the age in the relevant functions of information collection, and if you are under the age of 16, please do not use or visit the Mars Alliance product in any way.

  8. Changes to this Privacy Clause

    Mars reserves the right to amend this Privacy Clause at any time in accordance with this Article. If we make changes to this Privacy Policy, we will release the changed Privacy Policy and update the “Last Update” date at the top of the Privacy Policy. We will inform you by posting it on the official website of the Mars Alliance products.

  9. CONTACT US

    Company Name: Shenzhen Mars Language Alliance Technology Co., Ltd.

    Registered address: Room 505, Entrepreneurship Park, Lishan Road University Town, Taoyuan Street, Nanshan District, Shenzhen City

    Contact: If you have any questions, comments, suggestions, and complaints about the information processing methods of this Privacy Policy or the Mars Union product, you may contact us through the product’s help and feedback function or by contacting us as follows:

    Telephone: 0755-86117878

    In order to verify your issue and provide timely feedback to you, we may need you to submit proof of identity, valid contact details and written requests and relevant evidence. We will properly handle and promptly respond to your questions, comments, suggestions, and complaints, and we will generally respond to your request within 15 days.